Tuesday, 23 May 2017

What Your Customer Experience Strategy is Missing

Mobile Solutions Blog
What Your Customer Experience Strategy is Missing

What could you do with $400 million? For one major automaker, the answer was…not a whole lot. After deciding to invest in a large integration of their different procurement systems to simplify work for their suppliers, they rolled out the solution to their end-users, who quickly abandoned the system after having to go through five different screens to complete a ...

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